Return Policy

Last updated: February 7, 2026

1. Return Eligibility

MixStoreBox accepts returns of all household products within 30 days from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received to qualify for a return.

2. Free Return Shipping

We offer free return shipping for all eligible returns within the United States. No shipping fees will be charged to customers for returning qualified household items.

3. Return Process

1. Contact our return team via email to initiate your return request.
2. You will receive a prepaid return shipping label and return instructions via email within 24 business hours.
3. Package the item securely in its original packaging and attach the prepaid label.
4. Drop off the package at your nearest shipping location.
5. Once we receive and inspect your return, we will process your refund within 5-7 business days.

4. Non-Returnable Items

Customized or personalized household items are not eligible for return unless they are defective or damaged upon delivery.